There are scamsters looking to get their hands on your money! These are masters of manipulation, using every trick in the book to get your personal financial details. Stay aware, and do not fall prey to these.
Never underestimate the power of a strong password that is routinely changed. This video explains how you can secure your online activities using strong passwords.
Made an online transaction only to find that money has been debited from your account but not credited to the recipient? This video explains the RBI mandate on your rights, should this happen to you.
A part of being a responsible consumer of digital financial services is that we keep track of our transactions and promptly report anything suspicious. This video explains the customer's and bank's liabilities, in the case of fraud.
Love the convenience of shopping online? Remember that with the experience comes some inherent risks. This video explains consumer precautions for secure, online shopping.
This video gives practical advice and tips on precautions that every consumer of digital financial services must take to keep themselves and their assets safe.
As digital transactions using UPI soar, this video explains how to make sure that customers stay secure while enjoying the convenience of UPI payments.
The above questionnaire was used in a survey conducted as part of a study by Fair Digital Financial Activities to gauge the attitude of the respondents towards digital finance as well as the challenges they faced
Consumer Protection is one of CAG's core areas of work and as part of our efforts to educate and inform consumers on various consumer issues and related happenings, including our own activities, we publish "Consumer Update", a bi-monthly e-newsletter.
As digital transactions are set to overtake all other forms of financial transaction, laypeople are often confused and concerned about how they can keep these transactions safe. This pamphlet captures key information on digital safety - both the risks and the redressal mechanisms.